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Case · Knowledge

Internal documentation as an active AI assistant.

Systems that turn internal documentation into an active AI assistant. Eliminating repetitive HR questions.

  • Anonymous
  • OpenAI
  • Pinecone
  • Slack

Starting point

An information black hole

Employees spend hours looking for information buried in Drive folders or an outdated Notion. HR keeps answering the same questions over and over. Knowledge gets lost and onboarding new hires drags on for weeks.

  1. Before

    A frustrated team and lost data

    MANUAL SEARCH

  2. After

    Instant answers with a source

    AI ASSISTANT

What we built

System architecture

From documents to answers.

  1. 01

    Knowledge sources

    PDF policies, Notion, GDrive

  2. 02

    Text preparation

    Converting the text into a form the AI can search (OpenAI)

  3. 03

    Retrieval

    Search by meaning in the database

  4. 04

    Answer

    The AI composes the answer

Tools
  • OpenAI · Text preparation and chat
  • Supabase · Database for search by meaning
  • Flowise · Connecting the steps
  • Vercel · Hosting

Timeline

How the rollout went.

  1. 01

    WEEK 01

    Collecting and cleaning data

    Connecting to Google Drive and Notion and preparing the text for further processing.

  2. 02

    WEEK 02

    Preparing the search

    Splitting the text into chunks and storing them in a database for searching.

  3. 03

    WEEK 04

    Launching the bot

    Connecting to Slack/Teams and preparing team training.

  1. Results

    What changed after rollout.

  2. Study result

    −90 %

    Time spent searching

    Time saved

  3. Study result

    −60 %

    Fewer repeated questions to HR

    Support queries

From the project

  • „Our onboarding took 3 weeks. With an AI assistant, new hires are independent in 3 days.“

Start here

15 minutes is enough for you to know whether it makes sense.

You tell us what is bothering you. We tell you whether we can help, roughly what it costs and where I would start in your place. No presentation.

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