CASE STUDY 2025
End of "Where
is my package?"
emails.
Self-service portal for returns and claims. Customers solve everything in 3 clicks, including labels.
Impact
-70%
Support tickets
Support Team Under Pressure
Support team is overwhelmed with return admin. Customers wait for PDF labels and constantly send emails.
MANUAL PROCESS
PDF Forms
Frustrated team & Email ping-pong
SELF-SERVICE
ORDER #4921
Return Request
Reason:Size too small
Condition:Unworn
Download Label
Instant Approval
Powered by Lovable
The Blueprint
Portal Architecture
Process from claim report to label generation via AI analysis and Packeta integration.
Tech Stack
SMBFillout
Form UI
ProMake
Orchestration
Pro PlanOpenAI
Vision Check
Pay-per-tokenPacketa
Logistics API
Standard⚡ Implementace: 1–2 týdny, rychlý start s SaaS nástroji
Vibe Coding Process
How did we build it in 12 days? We skipped lengthy specifications and went straight to code.
SpeedHigh
IterationsDaily
DAY 01 — DESIGN
UX Design in Lovable
Portal UX Design in Lovable.
DAY 04 — INTEGRATION
Packeta API
Packeta API Integration.
git commit -m "Add Packeta API"
DAY 10 — PRODUCTION
B2C Launch
Launch for B2C customers.
Measured Results
Zero Administration
Automation
Labels generate themselves
CX Score
Instant
Immediate feedback for client
“Modern customer expects Amazon-like return experience. PDF forms are dead.”